Shipping policy

We aim to get your order to you quickly and safely. Here is how our shipping and fulfillment process works:

🇦🇺 Domestic Shipping (Australia)


🚚 Carriers We Use

  • Australia Post
  • StarTrack
  • Local couriers (depending on your regional location)

📦 Dispatch Time

  • Orders are typically dispatched from our Sydney facility on the same or next business day.
  • We do our best to process same-day orders, though this is not guaranteed during peak periods.

⏱️ Delivery Timelines

  • Standard Shipping: 4-10 business days.
  • Express Shipping: 1-3 business days.

💲 Shipping Costs (AUD)

  • FREE Shipping: On orders $39 and up.
  • Parcel Post: $7.99
  • Express Post: $12.99

🌏 International Shipping


We proudly offer fully tracked international shipping services to our global customers. All international orders are dispatched from our central fulfillment hub in Sydney, Australia.

⏱️ Typical Delivery Timelines

  • Standard Cross-Border Shipping: 5-12 business days.
  • Express Cross-Border Shipping: 2-5 business days.

🚚 International Shipping Costs

  • International shipping rates and any available free shipping thresholds may vary by destination.
  • The qualifying order amount for free shipping, where available, will be shown on the product page and cart.
  • Shipping costs, where applicable, are calculated and shown at checkout before payment.

  • Free Shipping: Free shipping thresholds are based on the product order value only and exclude duties, taxes, customs charges, and any other import-related fees.

📦 Dispatch & Tracking

  • International orders are prepared and processed into the postal stream within 1-2 business days.
  • A unique tracking code will be emailed to you immediately upon dispatch so you can monitor your parcel's progress through your local postal provider network.

  • International Tracking: Once your package reaches your destination country, it is handed over to your local postal service (such as USPS, Canada or NZ Post). For the most up-to-date delivery details, we recommend tracking your parcel directly on your local carrier's website.

💲 Clear Local Pricing

  • No Hidden Costs: Everything is shown in your local currency at checkout.
  • Upfront Taxes (Excluding Canada): For most international regions, local state taxes and border duties are calculated automatically and added to the total before you pay, ensuring no surprise fees upon arrival. *Please note that Canadian orders follow a separate customs process – see the mandatory Canada notice below.

🇨🇦 ⚠️ Important Notice for Canada: All international customs duties, local provincial taxes (GST/HST), and carrier brokerage fees are not collected at checkout. These charges are determined by Canadian border authorities and are payable by the customer directly to Canada Post online via your tracking link or upon delivery.

⚠️ International Transit Delays & Customs Holds

  • Estimated delivery times: International delivery timeframes are estimates provided by the postal and carrier networks. They are not guaranteed delivery dates.
  • Customs and border processing: International parcels may be subject to customs checks, border clearance, data scans, or other destination-country processes. These are managed by local authorities and are outside Aussie Foot Care’s direct control.
  • Possible delays: Delivery may be affected by customs processing, local postal delays, regional disruptions, routing delays, seasonal backlogs, or other events outside our direct control.
  • Recipient action may be required: If customs, border authorities, or the local postal provider request additional information, payment, or clearance action, the recipient may need to respond directly so delivery can proceed.
  • How we help: Aussie Foot Care will dispatch your order promptly and provide tracking where available. We’ll also do our best to assist with tracking enquiries, however we cannot guarantee delivery by a specific date once the parcel is in the international postal network.

📋 General Logistics Information (All Regions)


🏠 Authority to Leave (ATL), PO Boxes, and Parcel Lockers

  • All standard orders are dispatched with Authority to Leave (ATL) enabled by default. This authorizes the local delivery driver to leave your parcel in a safe, secure location at the premises if nobody is home.
  • Certain high-value configurations may require physical signatures. If an address does not permit safe placement and requires redelivery, subsequent carrier fees remain the responsibility of the buyer.

📬 Lost, Missing, or Stolen Parcels

  • Once a tracking barcode is formally updated to "Delivered" by the local postal network (including successful drops to PO Boxes, Parcel Lockers, or safe-place ATL configurations), legal responsibility transfers to the buyer.
  • Aussie Foot Care is not liable for missing, displaced, or stolen parcels after a verified carrier delivery scan. In the rare event of a discrepancies, please contact your local delivery carrier immediately to open a formal claims investigation.

💥 Damaged Goods

  • If your delivery box arrives with visible structural damage, please request the courier driver to log the damage prior to acceptance.
  • If damage is discovered after unboxing, please contact our team promptly with photographs of both the packaging and products.

📦 Multiple Shipments

  • To optimize delivery speeds, your items may occasionally split and ship from separate stock locations. If this applies to your order, you will receive individual tracking numbers for each parcel at no additional fee.

If you have any questions regarding your shipping destination or carrier tracking, reach out to us at sales@aussiefootcare.com.au and our team will be happy to assist.